Some videos are not displayed

Hi ! I have a strange issue : I have optimized my videos (via your great feature !) and sometimes my videos works perfectly and sometimes they don't ! It's just black ! And it's just by moving from one column to the other, so I can't be safe... They are in .mov with photo jpg.

Comments

  • Hello @rlalire,

    Millumin can indeed optimize video with the ad hoc codec. However, there are numerous format of video, and Millumin cannot handle all the cases : especially sometimes, when there is a specific color profile, Millumin can produce a black video.

    Please send us an extract of your original video via Dropbox or WeTransfer at contact@millumin.com, so we can see if we can improve Millumin to handle this case.

    Best. Philippe
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