Preview on canvas with M2 Max

edited December 2023 in MAIN

We Used Macbook Pro M2 MAX

and Signal Output size 3840*2160 (4k)

We Insert 422LT Format mov in Layered and then Click Column

it causes something wrong situation in Preview..looks like Frame Drop .. but signal output is no problem

just Problem on Preview

When we Before used M1 MAX (Mac Studio) or Intel (Macbook Touchbar) same format and played

not this situation... what this problem

Comments

  • Hello @gemmedia,

    Do you have the problem with latest beta version (4.17.j) ?

    This may be a problem of display optimization between macOS Ventura and M2 Pro/Max/Ultra chips. We asked Apple engineers but they did not see any problem. On our side, we found a workaround for this issue (that is very specific to new machines).

    Best. Philippe

  • can you explain the solution? should we use a beta? THANKS

  • Hello @wilfrid & @gemmedia,

    Do you have the problem with latest official version (4.16.g) or latest beta version (4.17.j) ?

    Both versions now uses a workaround for this issue between macOS Ventura and M2 Pro/Max/Ultra chips (display optimization from our understanding, despite Apple engineers told us there is no such optimization).

    If the problem persists, please tell us what is your computer model exactly ?

    Best. Philippe

  • This issue still exists on M2 Ultra and M2 Max with Sonoma OS. The milumin version was 4.16g.

    So I downgraded the OS to Ventura and have been testing with version 4.18c. 

  • Hello @SH_SEO,

    Could you send us a TeamViewer session please (via email) ?

    Best. Philippe

  • This phenomenon also exists on my 14 inch M2pro. Mac OS version: sonoma 14.1.2 millumin version: 4.18c

  • Hello @123ms,

    Could you send us a TeamViewer session please (via email) ?

    Best. Philippe

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