Master Cue V6 trigger

edited August 2019 in MAIN

i'll just run some tests.
I discovered a problem with the MasterCue V6 in Millumin V3 and beta.
The device works great with the interaction panel in Millumin V2.
From version 3 on not all key commands that are pressed at the presenter are forwarded or backwarded anymore.

For an upcoming event in Singapore this weekend I would have liked to use the V3 version. So it's useless for me.


Citizen Caine


  • There should not be a difference between Millumin V2 and V3 on this topic.

    A few questions to understand your situation :
    - What is your version of Millumin ? Official 3.11.r or beta 3.12.m ?
    - Could you tell us if some logs appear, in Millumin/Monitor/Logs ?

    Best. Philippe

  • Hi Philippe,

    I try out both Millumin V3 r and beta n.
    In the monitor log Millumin detects every click.
    However, there is not every click to go forward or backward to the next column.

  • Millumin V3 n.png
    1920 x 1018 - 309K
    Millumin V3 r.png
    1920 x 1017 - 279K
  • Hello @CitizenCaine,

    From what I understand :
    - in the logs, you can read all the input from your MasterCue (key down, key up)
    - the interactions (to go previous/next column) work sometimes, and sometimes not

    Am I right ? If the problem persists, could you set up a TeamViewer session (send us the id/password via email) ?
    Best. Philippe
  • edited August 2019
    Hi Philippe,

    yes, the problem still perstists.
    I wrote you an e-mail with the id and password.

    Maybe it is also good to skype during the teamviewer access. The production computer has no cam or mic connected.

    Citizen Caine
  • edited August 2019
    Ok, we we fixed the problem. The fix will come in next version (3.12.o).
    We sent you an intermediate version.
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