Hi ! I have a strange issue : I have optimized my videos (via your great feature !) and sometimes my videos works perfectly and sometimes they don't ! It's just black ! And it's just by moving from one column to the other, so I can't be safe... They are in .mov with photo jpg.
Comments
Millumin can indeed optimize video with the ad hoc codec. However, there are numerous format of video, and Millumin cannot handle all the cases : especially sometimes, when there is a specific color profile, Millumin can produce a black video.
Please send us an extract of your original video via Dropbox or WeTransfer at contact@millumin.com, so we can see if we can improve Millumin to handle this case.
Best. Philippe