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Audio getting cut off at the start when triggering a column

AkikoAkiko
edited August 9 in MAIN

Hello!

When triggering columns where video and audio are split into separate layers, I'm experiencing audio truncation at the start of playback.

How can I resolve this issue?


version5.14.i

M5

Comments

  • hagerthagert

    Hi,

    I think it has to do with a fade-in time. If I fade into videos with sound that start at the beginning immediatly, the sound is cut. So make the fade to 0 and the sound will play from the start.

  • MilluminMillumin

    Hello @Akiko,

    Could you send an email with a minimal project with the problem ?

    Best. Philippe

  • AkikoAkiko

    @hagert

    Thank you for your reply.

    I don't have any fade-in applied.

    It happens inconsistently (sometimes it happens and sometimes it doesn't), which is making it tricky to solve.

  • AkikoAkiko

    @Philippe

    Hi Philippe,

    Thank you for your reply! The issue happens intermittently, but I'd like to send you a minimal project file. Which email address should I send it to?

  • MilluminMillumin

    Our support email : contact@millumin.com

  • AkikoAkiko

    @Philippe

    Thank you, Philippe.

    I have sent the project file to your email.

    Please check it when you have a moment.

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